Mataking Resort

MATAKING RESORT (THE REEF DIVE RESORT)

MALAYSIA/SINGAPORE/EXPATRIATES

PUBLISHED RATES FOR YEAR 2020/2021

(1st April 2020 to 31st March 2021)

 

1. MALAYSIA / SINGAPORE / EXPATRIATE RATES (PER PERSON IN MYR)

DIVER PACKAGE 

Ex-Tawau Airport

Garden View Deluxe (East / West) / Premium

King Chalet / Semi-Detached Beach Chalet / Beach Chalet / Villa 

Twin / Triple Sharing Published (Inclusive 6% SST) Published (Inclusive 6% SST)
3 Days 2 Nights RM 2215.00 RM 2565.00
4 Days 3 Nights RM 2915.00 RM 3425.00
5 Days 4 Nights RM 3585.00 RM 4245.00
Extension Night  RM 845.00 RM 1015.00

 

RESORTER PACKAGE 

Ex-Tawau Airport

Garden View Deluxe (East / West) / Premium

King Chalet / Semi-Detached Beach Chalet / Beach Chalet / Villa 

Twin / Triple Sharing Published (Inclusive 6% SST) Published (Inclusive 6% SST)
3 Days 2 Nights RM 1885.00 RM 2220.00
4 Days 3 Nights RM 2425.00 RM 2910.00
5 Days 4 Nights RM 2985.00 RM 3620.00
Extension Night  RM 710.00 RM 870.00

 

CHILD PACKAGE 

[Must share or occupy same room with parents.]

Below 12 years old To pay 50% of the applicable Resorter’s rates
Below 4 years old To pay 30% of the applicable Resorter’s rates
Infant Below 1 year old FOC

*For Malaysia Expatriate / Singapore Expatriate, please provide a copy of Malaysian pass or Working/Employment permit (valid) to get Malaysian package rates as stated above.

 

2. INTERNATIONAL RATES (PER PERSON IN MYR)

DIVER PACKAGE 

Ex-Tawau Airport

Garden View Deluxe (East / West) / Premium

King Chalet / Semi-Detached Beach Chalet / Beach Chalet / Villa 

Twin / Triple Sharing Published (Inclusive 6% SST) Published (Inclusive 6% SST)
3 Days 2 Nights RM 2770.00 RM 3205.00
4 Days 3 Nights RM 3645.00 RM 4280.00
5 Days 4 Nights RM 4480.00 RM 5305.00
Extension Night  RM 1055.00 RM 1270.00

 

RESORTER PACKAGE 

Ex-Tawau Airport

Garden View Deluxe (East / West) / Premium

King Chalet / Semi-Detached Beach Chalet / Beach Chalet / Villa 

Twin / Triple Sharing Published (Inclusive 6% SST) Published (Inclusive 6% SST)
3 Days 2 Nights RM 2355.00 RM 2775.00
4 Days 3 Nights RM 3030.00 RM 3635.00
5 Days 4 Nights RM 3735.00 RM 4525.00
Extension Night  RM 890.00 RM 1085.00

 

CHILD PACKAGE 

[Must share or occupy same room with parents.]

Below 12 years old To pay 50% of the applicable Resorter’s rates
Below 4 years old To pay 30% of the applicable Resorter’s rates
Infant Below 1 year old FOC

 

(i) Room Conditions:-

*Please note that all room allocation is based on Run of the House (ROH).

*The resort normal Check-in Time is at 14:00hrs and Check-out Time is at 11:00hrs.

*Any early check-in or late check-out will be subjected to room availability especially during peak season.

(ii) The table shown on page 1 & 2 (package rates) EXCLUDE compulsory charges as listed below:-

  1. Jetty fee of RM 2.00 per person per entrance for Malaysian (Identification Card holder)
  2. Jetty fee of RM 10.00 per person per entrance for International / Non-Malaysian (Passport holder)
  3. 5% Peak Season Surcharge during:
  4. a) Month of July to August: 1st July 2020 – 31st August 2020
  5. b) Chinese National Day: 1st October 2020 – 7th October 2020
  6. c) Chinese New Year: 11th February 2021 – 17th February 2021

Important Note:-

*Mandatory by law of Malaysia Tourism Tax (MyTTx) – only applies to Non Malaysian / International (with Foreign Passports)

* Flat rate of RM 10.00 per room per night will be collected directly from all foreign guests by cash at the resort on behalf of Royal Malaysian Customs effective 1st September 2017

*This fee is necessary for the Country to carry out the development, enhancement, maintenance and promotion of tourism in Malaysia

 

Alert: Our Resort will be undergoing a series of comprehensive construction and renovation of new rooms and facilities up until year 2020. Therefore, guests may be disturbed by some intermittent noise in day-time, although our contractors will minimize the noise disturbance to the utmost. We sincerely apologize for any inconvenience caused and would like to thank you in advance for your kind understanding.

 

(B) PACKAGE INCLUSIVE:

(i) Airport Meeting Service, Return trip of Land/Boat Transfer (Tawau Airport/Tawau Hotel – Semporna Jetty – Mataking Island – Semporna Jetty – Tawau Airport/Tawau Hotel).

(ii) Full board meals (3 main meals), free flow of coffee/tea and light snacks.

(iii) Twin/Triple Sharing accommodation at Mataking Island with air-conditioning, fresh hot water shower and attached bathroom.

(iv) Diver Package only – Inclusive of 3 daily boat dives with weights, weight belt, tanks, and our professional Dive Master/Dive Instructor at different dive sites such as Mataking Island, Timba-Timba Island, Pandanan Island, and other nearby island (except on the arrival and departure day) and unlimited shore buddy dives (house reef) without guide. Equipment rental is NOT included.

Dive sites are within traveling distance (speedboat ride) of 5-10m / 15 – 30 minutes of speedboat away from Mataking for a single dive. The best part of diving around Mataking Island is there is no need to worry about bumping into another diver like at Sipadan dive sites as the only divers are those on your boat.

 

The sites cover around the below islands:

o Pandanan Island

o Timba-timba Island

o Bohayan Island – dive site with soft and hard corals

o Kalapuan Island – dive site to spot Mandarin fishes (as known as Mandarin valley)

o Pom Pom Island

o Mataking Island

*For Diver Package purchaser, please provide Dive License/Card upon making booking / reservation.

 

(C) TERMS AND CONDITIONS:

  • Package rates shown on the Table (Page 1 & 2) is per person and based on a TWIN / TRIPLE sharing basis. Minimum 2 adults.
  • If the room consists of only ONE (1A) Adult and ONE (1C) Child, the room charges shall quoted according to TWO (2A) Adults’ prices.
  • NO combination of package is allowed (e.g. 2 nights of diver package plus 1 night of non-diver package or etc.).
  • Single Traveler: Additional 50% surcharge on top of the total package rates for single room occupancy applies. In any event if there are no other guests to meet the minimum requirement for the land   and boat transfer, there will be an additional of RM 250.00 per coach way (land transfer) and RM 475.00 per boat way (boat transfer).
  • Any children who is a certified diver will have to pay FULL diver’s package rates regardless of their age and parents are to be held responsible for their children at all times.
  • Guests who wish to extend their stay while at the resort are required to settle the full payment to us for any extension stay charges upon check-out and agents are NOT entitled to any commission on this matter.
  • Proof of Identity, Nationality and Dive License is required.
  • Equipment rental is NOT included in any of the Diver / Non Diver packages. Rental of full set of dive equipment is at RM 85.00 per certified diver per day and a full set of snorkeling equipment is at RM 30.00 per person per day. Single dive gear is available to be rented. Limited sets and subject to availability.
  • Diver packages are subjected to our diving schedules and regulations as set by the dive centre. Check dive must be done upon arrival at the resort with divemaster instructor before scuba dives.
  • Non Diver packages CANNOT be converted to Diver packages once the guest has arrive at the resort. Non Divers with a certified dive license who wish to go for any diving activities will be charged at RM 100.00 per certified diver per dive regardless of check dive, boat dives, shore dives or Sipadan dives – NOT including dive equipment rental.
  •  Honeymooner and wedding packages are available.

 

 (D) SIPADAN TRIP (SUPPLEMENTARY):

Number of Guest 1 2 3 4 5 6

Price per Guest

(Boat fee + permit fee)

RM1340 RM740 RM540 RM440 RM400 RM370

 

  • The above prices are subject to change and will be updated every now and then. Guest is to pay for the permit and boat fees at the resort according to the current rates at the resort upon check-out.
  • The world renowned divers’ paradise is located about 80 minutes speed boat ride from Mataking.
  • One boat can accommodate up to a maximum of 6 divers with 3 boat dives at Sipadan Island.
  • Sipadan trips are subject to weather conditions and boat / dive guide availability. The company values guests’ safety as paramount.

 

*Sipadan Government Levy / Entry Permit:-

  • Resort only allocates SIX (6) permits per day and hence availability is based on first come first serve basis.
  • When making Sipadan trip bookings, an advance notice is required (latest by 1 month before arrival, subject to permit availability). Once room booking / resort stay packages has been purchased and confirmed, then only Sipadan booking can be proceeded.
  • There is NO guarantee that we can obtain permits due to limited spaces if it is a last minute request.
  • The permit fee will be charged at RM 140.00 per person and is valid for ONE (1) day only.
  • In the event of bad weather and the trip has to be cancelled or if the guest cancels on personal reasons, the permit (paid in advance) is NOT refundable or transferable to a later date. The management will not be responsible for such losses rendered to the guests.
  •  

IMPORTANT NOTE:

Due to the restricted Sipadan entry permit quota set by Sabah Parks, guests are required to submit Full Names with Nationality, Gender, Passport Numbers and Contact Address for us to proceed with the permits application at least 14 days in advance prior to arrival in order to allow sufficient time to process and obtain the permit approval. Failure to do this can result to Guest is being denied entry to Sipadan Island.

 

Cancellation for Sipadan Day Trip/Excursion

In the event of cancellation, the following cancellation shall applies:

(i) Before guests’ arrival/check-in date: Free of charge

(ii) Upon arrival: Permit fee at RM 140.00 per person shall be charged

(iii) Upon signing of the Sipadan Agreement Form: Boat fee + permit fee shall be charged (Boat fee will be charged according to the number of persons on that specific date)

 

Extra Note:-

*Certified divers need to honestly and objectively assess their condition. It is not worth compromising their safety — which could ruin more than the whole trip — because he/she is in a hurry to make the first dive.

 

*How long a Diver has to wait before flying after diving?

  • Staying at ground level before going to altitude is like doing a decompression stop. Deeper and longer dives will leave with more residual nitrogen, thus requiring a longer pre-flight surface interval. The time the diver should wait relates directly to the pattern of diving completed.
  • We recommend a general practice of allowing a surface interval of 24 hours or more before flying after diving. This should bring reasonable peace of mind and help to provide a buffer for unexpected  problems, like a loss of cabin pressurization during flight. Ultimately, it is better safe than sorry and almost every location has enough to entertain for the final day.

 

(F) RESERVATION AND CONFIRMATION:

Reservation can only be made by written form (black and white) either by facsimile or preferably email ([email protected]) Once a booking is made, a 50% reservation fee from the total package price must be paid within 7 days after the initial booking otherwise it will automatically be made available for resale. The fees are not refundable and full payment have to be settled 40 days before the date of arrival. Please note that the accommodation may be available at the time of inquiry but it is not being held for you. A request cannot be confirmed until we receive guests’ personal particulars and deposit payment.

 

(G) MODE OF PAYMENT:

Payment can be made either by –

1) Telegraphic Transfer (TT) / Bank In

– Please fax us the bank remittance order slip for our record with advice of the remittance date and the respective corresponding bank.

– Our bank information as below:

EXOTIC ASIAN EXPLORER (BORNEO) SDN BHD

Hong Leong Bank Berhad

Our Bank Swift Code: HLBBMYKL

Account No. 111 000 17239

 

(H) BOOKING CANCELLATION:

In the event of cancellation, the following cancellation charges shall apply:

  1. Confirmation date to 30 days before arrival – 30% of the trip’s full price forfeited
  2. 29 days to 15 days before arrival – 50% of the trip’s full price forfeited
  3. 14 days to 01 day before arrival – 75% of the trip’s full price forfeited
  4. NO SHOW of customer – 100% of the trip’s full price forfeited

 

(I) CANCELLATION / CHANGES OF BOAT SCHEDULE:

In the event if we encounter a bad weather condition or unforeseen circumstances which render a cancellation of last boat transfer into the island for reasons of safety or commercial reasons. All relevant food and lodging costs for the overnight stay will be arranged and absorbed by the company in lieu of the cost staying in Mataking. There will be NO further claims or refunds for such incidental circumstances.

 

(J) EMERGENCY CONTACT:-

In case of any last minute changes / cancellation / delays of flights, please contact:

1) During Office Hours: – 088-222 608 (Hunting Line)

2) After Office Hours: – 012-835 0318  / 012-833 5170

 

(K) AFFIRMATION & LIABILITY RELEASE LETTER:-

Upon arrival, guests are required to sign an affirmation and liability release letter for the benefits of all parties.

 

(L) FINAL DISCREPANCY:-

ABOVE PRICES AND CONDITIONS ARE SUBJECT TO CHANGE FROM TIME TO TIME AS REQUIRED DUE TO UNFORESEEN CIRCUMSTANCES.

 

The company shall NOT be held responsible and reserve the rights to charge the customer for any additional costs rendered by any last minute cancellations, delays and changes of any arrangement made by the customer (less than 48 hours before arrival time as per schedule). Guests are also recommended to follow our recommended flights in order to connect to our daily normal boat transfer in and out from the island to minimize the waiting time. All types of activities being offered by the company on the island especially dive activities are subjects to bad sea, weather conditions / poor visibility and also divers’ own physical abilities (e.g.: injuries, intoxification, hangovers, etc.). Therefore, we reserve the final decision and rights to either proceed or abort any activities / dives for any safety reasons.

 

Note:-

Flying After Diving (last day at resort) – Divers are required to have 24 hours of surface interval before they fly. However, we, believes that this differ from different individuals, agencies and even dive computer / dive tables. If divers choose to dive less than 24 hours (recommended hours) before they fly, they will be required to sign a separate Liability/Release Form for this matter. However, this is still subjects to the approval of the Dive Centre management.

***All island expenses will be subjected to 6% Sales & Services Tax (SST).

 

RECOMMENDED DOMESTIC FLIGHTS (Malaysia Airlines = MH / AirAsia Airlines = AK)

Recommended domestic flight (Click to enlarge the schedule)

KUL – KUALA LUMPUR, BKI – KOTA KINABALU, SDK – SANDAKAN, TWU – TAWAU

* Flight departure and arrival time will differ throughout the year (at least one time a year of revision)  Please contact Sales Office representatives to find out the suitable transfer for flight and boat before securing any flight tickets

*Guests are recommended to follow the above flights which are connected to our daily REGULAR boat schedule to minimize waiting time at the airport/Semporna. Guests MUST choose flights that arrive before 2:00PM/14:00HRS.

*Private / unscheduled land and boat transfer services can be arranged at RM 1,507.00 for a return way. (Ref.: RM 503.50 per boat way, RM 250.00 per boat way)

*Advance Arrival Exception: We can only provide airport transfer for guests who wish to arrive ONE DAY earlier from actual check-in date to The Reef Dive Resort (Mataking Island), which land transfer is needed to Semporna hotel / guesthouse / homestay (strictly only for flights arriving before 2:00PM/14:00HRS). While, the list of Semporna hotel / guesthouse / homestay can be found in the next page.

*Land transfer service ends on the actual check-out date from The Reef Dive Resort (Mataking Island). For departure flights that are unable to meet our daily boat out schedule, a special boat out time at 6:30AM/06:30HRS local time can be arranged at no additional cost (subject to availability and weather condition). Only applies to an outbound flight departs in between 10:30AM – 3:00PM. (Any flight departure before 10:30AM will be unacceptable)

*Local departures are subject to flight arrival time, weather conditions, group size and / or any unforeseen irregularity. In the event due to insufficient number of guests to fill up our boat/coach, we may need to re-arrange the above transportation time table.Every effort has been made to ensure the accuracy of the content of this timetable at the time of printing. However, the schedules are subject to change without prior notice and travelers are therefore advised to check with The Reef Dive Resort office or its agents on the latest information regarding the most suitable schedule as The Reef Dive Resort cannot be held responsible for any delay, cancellation, missed flight or missed connection.

~ Please note that our ROOM Check-In time is 14:00HRS and Check-Out time is 11:00HRS.

~ Any early check-in or late check-out will be subjected to room availability especially during peak season.