MATAKING RESORT (TRDR) CONTRACT RATES 2017/18(1st April 2017 till 31st March 2018)

We are pleased to offer/renew you as our agent in Malaysia. The following contract rates is extended to your esteemed company and will take effect from 1st April 2017 till 31st March 2018, subject to the terms and conditions set out in the contract.

(A)PUBLISHED RATES (RINGGIT)

1.MALAYSIA/SINGAPORE/EXPATRIATE RATE

Price Per Person (RM)

(Ex-Tawau Airport)

Garden View Deluxe

King Chalet

Beach Chalet 

Villa Room 
Twin/ Triple Sharing

PUBLISH

PUBLISH PUBLISH PUBLISH

 

DIVER PACKAGE

3D/2N

4D/3N

5D/4N

Extension stay (per night)

RESORTER PACKAGE

3D/2N

4D/3N

5D/4N

Extension stay (per night)

 

1,960

2,555

3,120

730

 

 

1,670

2,120

3,120

730 

 

2,225

3,010

3,730

885

 

 

1,945

2,585

3,210

770 

 

 2,350

3,215

3,980

970

 

 

2,070

2,810

3,530

850

 

 2,350

3,215

3,980

970

 

 

2,070

2,810

3,530

850

 

CHILD RATE

Below 12 Years Old

Below 4 Years Old

Infant Below 1 Year Old

[ MUST share or occupy same room with parents ]

~ To pay 50% of the applicable Resorter’s rates

~ To pay 30% of the applicable Resorter’s rates

~ FOC.

NOTE : Kindly request the rates from us by email, [email protected] or [email protected]

(i) Group Booking :

~ 1 person is FREE for every 10 paying persons (with the same arrival and departure time).

~ If group consists of mostly Resorter’s, then one Resorter package will be extended for free.

~ Below terms and conditions applies and NOT granted for single occupancy requirement.

 

(ii) – Please take note that all the rooms allocation is based on Run of House (ROH)

 

 

2. INTERNATIONAL RATES

Price Per Person (RM)

(Ex-Tawau Airport)

Garden View Deluxe

King Chalet

Beach Chalet

Villa Room 
Twin/ Triple Sharing PUBLISH PUBLISH PUBLISH PUBLISH

DIVER PACKAGE

3D/2N

4D/3N

5D/4N

Extension stay (per night)

RESORTER PACKAGE

3D/2N

4D/3N

5D/4N

Extension stay (per night)

 

 2,450

3,195

3,900

915

 

2,090

2,650

3,245

765

 

2,780

3,765

4,665

1,105

 

2,430

3,230

4,015

960

 

2,935

4,020

4,975

1,210

 

2,585

3,515

4,415

1,060 

 

 

2,935

4,020

4,975

1,210

 

2,585

3,515

4,415

1,060 

 

CHILD RATE

Below 12 Years Old

Below 4 Years Old

Infant Below 1 Year Old

[ MUST share or occupy same room with parents ]

~ To pay 50% of the applicable Resorter’s rates

~ To pay 30% of the applicable Resorter’s rates

~ FOC.

NOTE : Kindly request the rates from us by email, [email protected] or [email protected]

~ Please take note that our resort’s normal CHECK IN time is 1400 and CHECK OUT time is 1100. Any early check in our late check out will be subjected to room availability especially during peak season. ~

 ~ Rates are INCLUSIVE of 6% GST

(iii) The above rates EXCLUDE compulsory charges as follow :

1. Jetty free of RM 2 per person per entrance for Malaysian Identification Card holder.

2. Jetty free of RM 10 per person per entrance for International passport holder.

 

 

(B) PACKAGE INCLUSIVE OF:

Airport Meeting Service, Return Land/Boat Transfer (Tawau Airport – Semporna Jetty – Mataking Island – Semporna Jetty – Tawau Airport), Full board meals, free flow of coffee/tea and light snacks, Twin sharing accommodation at Mataking Island with air-conditioning, fresh hot water shower and attached bathrooms with private sundeck/ balcony, complimentary use of Jacuzzi

 

(C) TERMS AND CONDITIONS :

* Above rates is per person and based on a TWIN/ TRIPLE sharing basis. Minimum 2 adults.

* Single Travellers’ : Additional 50% on top of the total package for single room occupancy applies, plus an additional RM 950 if single land/ boat transfer only.

*A peak period surcharge of 10% is applicable for the Month of August and Golden Week Holidays (28th April – 6th May) for ALL markets.

*Any children who are certified divers will have to pay FULL divers ates regardless of their age and parents are to be held responsible for their children at all times.

* Guests who wish to extend their stay while at the resort are required to settle the full payment to us for any extension stay charges upon check-out and agents are NOT entitled to any commission on this matter.

*Proof of Identity and Nationality is required.

* Diver Package includes 3 daily boat dives at Mataking/ Pandanan/ Bohayan/ Kelapuan/ Timba timba/ Pom pom with experience guide provided & unlimited shore buddy dives without guide. Tanks, weights/ weight belt is provided.

* Dive packages are subjected to our diving schedules and regulations as set by out dive centre

* Equipment rental is NOT included in any of out Resorter/ Diver Packages. Please note : Rental of one full set of dive equipment is RM85 per day and one set of Snorkelling equipment is RM30 per day. Limited sets and subject to availability. It is advisable to reserve in advance.
 
* Normal Resorter packages CANNOT be converted to Dive package once the guest has arrived at out resort. Resorter with certified dive license who wishes to go diving at Mataking Island will be charged at RM100 per dive per diver regardless of boat or beach dives – NOT including dive equipment rental.
 
*Special Packages/ Honeymoons/ Spa packages are available. Agents will be entitled to 10%  commission for any pre arranged honeymoons or spa packages (Refer Appendix 4). Please check for our latest updates and information from out friendly Sales office’s staffs.
 
* Note : All agents must provide full details on guests’ personal particulars and flight details at least 14 days in advance before the guest arrival. Failing which a surcharge of RM475 shall be imposed.x
 
(D) SUPPLEMENTARY TRIP @ SIPADAN TRIP
 
SIPADAN DIVE TRIP (one return Boat Diving Trip ~ RETAIL RM1,400.00
 
  • This price is subjected to change and will be updated every now and then. Guest is to pay for the permit and boat fees at the resort according to the current rate.
  • The world renown divers’ paradise is located about 80 minutes speed boat rise from Mataking.
  • One boat can accommodate up to a maximum of 7 divers with 3 boat dives at Sipadan Island.
  • Sipadan trips are subjected to weather conditions and boat/ dive guide availability. The company values guest safety as paramount.
  • Sipadan Government Levy/ Entry Permit :
  1. When making Sipadan Trip bookings, advance notice is required (preferably 1 month before arrival). Prebook to be paid at island.
  2. There is NO GUARANTEE that we can obtain permits due to limited spaces especially if it is a last minute request.
  3. Is to be applied paid upon confirmation or else, our company will have the rights to deny any guest from entering Sipadan Island.
  4. The fee is RM 40 per person and is valid for ONE (1) day only. Subject to change.
  5. This levy charge is to be paid separately as it is NOT included in any f out packages.
  6. In the event of bad weather and the trip has to be cancelled or if the guest cancels on personal reasons, permit paid is NOT refundable or transferable to a later date. The management will not be responsible for such losses rendered to the guests.
  7. Agents are responsible to pay for the booked and confirmed Sipadan levy charge as per email correspondences if guests decide not to go to the island and refuses to pay for the levy charges.

 

SPECIAL OFFER :- For a group booking of 6 divers & above with a minimum stay of 5D/4N on the same arrival & departure time is entitled for a special offer of a FREE day diving trip to Sipadan Island (subject to the approval of Sipadan permit by Sabah Parks authorities, excluding entry permit of RM 40 per diver per day entry)

~ Our company reserves the final decision and right to determine the destination/ number of boats dives for this special offer.

IMPORTANT NOTE – Due to the restricted Sipadan entry permit quota set by Sabah Parks, guests are requires to submit Full Names with Nationality, Gender, Passport Numbers and contract addresses for us to proceed with the permits application at least 14 day in advance prior to arrival in order to allow sufficient time to process and obtain the permit approval. Failure to do this can result in Guest being denied entry to Sipadan Island.

(E) RESERVATION AND CONFIRMATION

Reservations can be made by phone or in writing either by facsimile or preferable E-mail to our Tawau office. Once a booking for a space is made, a 50% reservation fee from the total package price must be paid within 7 days after the initial booking otherwise it will automatically be made available for resale. The fees are not refundable and full payments have to be settled 45 days before the date of arrival.

Please note that the accommodation may be available at the time of inquiry but it is not being held for you. A request cannot be confirmed until we receive guest personal particulars and deposit payment.

(F) MODE OF PAYMENT

Payment can be made either by –

1) Telegraphic Transfer (TT)/ Bank In

– Please fax us the bank remittance order slip for out record with advice of the remittance date and the respective corresponding bank.

– Our bank information as below :

EXOTIC ASIAN EXPLORER (BORNEO) SDN BHD

Hong Leong Bank Berhad

Our Bank Swift Code : HLBBMYKL

Account No. 111 000 17239

 

(G) BOOKING CANCELLATION

In the event of cancellation, the following cancellation charges shall apply :

* Confirmation date to 30 days before arrival – 30% the trip’s full price forfeited

* 29 days to 15 days before arrival – 50% of the trip’s full price forfeited

* 14 days to 01 days before arrival – 75% of the trip’s full price forfeited

* NO SHOW of customer – 100% of the trip’s full price forfeited

 

(H) CANCELLATION/ CHANGE OF BOAT SCHEDULE

In the event if we encounter a bad weather condition or unforeseen circumstances which render a cancellation of last boat transfer into the island for reasons of safety or commercial reasons. All relevant food and lodging costs foe the overnight stay will be arranged and absorbed by the company in lieu of the cost staying in Mataking. There will be NO further claims or refunds for such incidental circumstances.

 

(I) EMERGENCY CONTACTS

In case of any last minute changes/ cancellation/ delays of flights, please contact :

1) During Office Hours :- 088-222608 (Hunting Line)

2) After Office Hours :- 012-8350318/ 012-8335170/ 016-8330177

 

(J) AFFIRMATION & LIABILITY RELEASE LETTER

Upon arrival, guests are required to sign off an affirmation and liability release letter for the benefits of all parties.

 

(K) FINAL DISCREPANCY

ABOVE PRICES AND CONDITIONS ARE SUBJECT TO CHANGE FROM TIME TO TIME AS REQUIRED DUE TO UNFORESEEN CIRCUMSTANCES

The company shall NOT be held responsible and reserve the rights to charge the customer for any additional costs rendered by any last minute cancellations, delays and changes of any arrangement made by the customer (Less than 48 hours Before Arrival Time as per schedule). Guests are also recommended to follow our recommended flights in order to connect to our daily normal boat transfer in and out from the island to minimize the waiting line.

All types of activities being offered by the company on the island especially dive activities are subjects to bad sea, weather conditions/ poor visibility and also divers’ own physical abilities (e.g. Injuries, intoxication, hangovers……..etc). Therefore, we reserve the final decision and rights to either proceed or abort any activities/ dives for any safety reasons.

Flying After Diving (Last day at resort) – It is recommended that divers are to wait a minimum of 18 hours and sometimes up to 24 hours before the fly. However, we at The Reef believes that this differs from different individuals, agencies and even dive computer/ dive tables. If divers choose to dive less than 18 hours (recommended hours) before they fly, they will be required to sign a separate Liability/ Release Form for this matter. However, this is still subjects to the approval of the Dive Centre management.

As an agent, you are NOT entitled to have any commission on transports. boat charters, optional services and government levy. Unused portion of the packages cannot be refunded or discounted from the rates mentioned above.